Legislative Day 2019


All Women’s Leadership Forum sessions will be held in Eastern Time (ET)

Sessions will be recorded and available to attendees through December 15, 2020.




9:30 AM - 10:00 AM

Coffee Chat

Enjoy casual conversation with your peers over your morning coffee to ease into the day! 

Sponsored by 

10:00 AM - 10:15 AM

Welcome and Opening Remarks
Dominique Stumpf, National Pest Management Association, Fairfax, VA; Ildem Bozkurt, Bayer, Cary, NC

10:15 AM - 10:45 AM

Opening General Session: Empowering Women in a Global Workplace
Ildem Bozkurt, Bayer, Cary, NC

Equality means business, and empowering women in the workplace and community is critical to creating shared value for our industry. With more than 15 years of experience working in a global environment at Bayer Crop Science, Ildem will bring a high level of knowledge of how women empowerment is created when the strengths that women bring to the workplace are accepted and used.

10:45 AM - 12:00 PM

Breaking Barriers


Panel: Judy Dold, Rose Pest Solutions, Northfield, IL; Emily Kendrick, Arrow Exterminators, Atlanta, GA; Stacy O'Reilly, Plunkett's Pest Control, Fridley, MN
Moderator: Marillian Missiti, Buono Pest Control, Co., Inc., Belmont, MA

Hear from a panel of strong women leaders from the pest management industry who have transformed their career and currently hold leadership roles within their companies. Following the panel will be a 30-minute interactive discussion where attendees will be able to ask questions and provide their opinions & feedback.

Sponsored by

12:15 PM - 1:30 PM

Brown Bag Lunch - Do You Have Executive Presence?
Sarah Evans, Vice President & Head of HR, Terminix at ServiceMaster

Join your colleagues for a dynamic discussion on Executive Presence following Sarah’s shared insights based on her experience as the Director of Global Talent Management at Walmart and her current role as the Vice President & Head of HR at Terminix International.

Sponsored by

1:45 PM – 2:45 PM

Permission to Screw Up - How I Learned to Lead by Doing (Almost) Everything Wrong
Kristen Hadeed, Student Maid Founder (get to know her!)

Kristen is here to remind us that the goal is to be human, not perfect. She imagines a world in which all organizations have cultures that empower people to keep climbing toward the best version of themselves everyday. As the young leader of Student Maid, a successful cleaning company that hires students, Kristen has fostered a unique perspective on leadership, organizational culture and engaging the next generation. In this session, Kristen will share her “perfectly imperfect” story of success and empower attendees with the knowledge that even if they screw up, they can still make it!

2:45 PM - 3:15 PM

Networking Break: Inspiring the Executive Within - Gain Access to your Internal Business Partners and What They're Asking of You!
Carole Stizza, Executive Leadership Coach at Relevant Insight

The connection between business success and wellness: how your body talks to you - but only if you're listening. Using the approach of somatic coaching, your executive within remains your secret weapon - tapping into it is your biggest advantage!

Sponsored by 

3:15 PM – 4:30 PM

Best Practices: Sharing Tips on How to Grow Your Company


Jen McCauley, McCauley Services, Bryant, AR; Julie Marquardt, Ecolab, Egan, MN; Erin Richardson, All-American Pest Control, Inc, Nashville, TN

We all have a shared goal to grow our company, but how to best achieve success varies across companies. This dynamic session will highlight several strategies that have worked from companies in our industry. Speakers represented different roles within companies ensuring everyone will take something away they can use right away. Bring your ideas as well—we learn from each other.

4:30 PM – 5:00 PM

NPMA Empowering Women in Pest Management


Cindy Mannes, Professional Pest Management Alliance, Fairfax, VA; Allie Allen, QualityPro, Fairfax, VA

The ratio of women to men in the pest management industry is increasing year after year, and we’re seeing more females in leadership roles. Attend this session to hear an update on the latest NPMA initiatives as they relate to recruiting women into our industry.

5:00 PM - 6:30 PM

Networking Reception

Grab your event boxes and join us for a fall-inspired craft cocktail class with musical entertainment you won’t want to miss.  We will toast each other virtually and enjoy some networking with friends and colleagues.

Sponsored by




8:00 AM - 8:30 AM

Coffee Chat

Enjoy casual conversation with your peers over your morning coffee to ease into the day! 

Sponsored by 

8:30 AM – 9:45 AM

Understanding a Woman's Career Life Cycle
Jessica Phelan, Vault Communications, Plymouth Meeting, PA

The lifecycle of a women’s career is often quite different than her male counterparts. No one knows this better than a female leader of many female employees – cue Jess Phelan, owner of a 45-person marketing agency made up of 42 women and three men. Having navigated her own personal and family challenges while growing the business in addition to weathering more than 25 maternity leaves among her team in the past ten years, Jess can share insight about a traditional women’s career lifecycle, creating an environment to attract and retain top female talent and how this year’s pandemic has placed even more pressure on women in professional settings.  

10:00 AM – 11:15 AM

What Women Can Do to Successfully Navigate the Workplace Today 
Bonnie Marcus, Bonnie Marcus Leadership LLC (get to know her!)

The workplace today is a complex and competitive environment that is especially challenging for ambitious women. Gender bias and the recent increased sensitivity that’s the result of #MeToo have contributed to a complexity that not only presents new obstacles, but blurs the otherwise clear path to success.

11:30 AM – 12:30 PM

Brown Bag Lunch - The Value of Developing Managers
Discussion moderated by Amy Wilson, CERTUS

We all know the value of having strong managers in our business. “People first” is the foundation of Amy’s leadership style and in this session, she will share her experience and lead us through a dynamic discussion as we share ideas on how to create a strong management training program.

Sponsored by

12:30 PM  - 1:00 PM

Networking Break: Restore & Rejuvenate
Jessica Petrie, Yoga Next Door

Feel better in your body and bring clarity to your mind.

Reenergize the body slowly and breathe deeply with this balanced practice. You will leave feeling strong, present and ready to complete the day!

Sponsored by 

1:00 PM – 1:45 PM

Employee Satisfaction Survey Highlights 
Jodi Dorsch, Pest Control Technology, Valley View, OH

PCT and NPMA have teamed up again this year thanks to a sponsorship from BASF to gather data on workplace satisfaction in the pest management industry. In this session, Jody Dorsch will provide insights, specific to women, on sentiment of personnel in pest management compared to national averages. 

1:45 PM – 2:15 PM

Networking Break: Accessing the Executive Within - Gain Tools and Strategies to Tap into the Internal C-suite
Carole Stizza, Executive Leadership Coach at Relevant Insight

During this break, Carole will share with us ways to inspire and access the executive within! Participants will discover how to gain access to your internal business partners and strategies to tap into the internal C-suite.

Sponsored by 

2:15 PM – 3:00 PM

Industry Best Practices in Recruitment and Retention


Panel: Laura Robinson, ABC Home & Commercial Services, Lewisville, TX; Leila Haas, Sprague Pest Solutions, Tacoma, WA
Moderator: Faye Golden, Cook's Pest Control, Decatur, AL

There’s no silver bullet to the biggest challenge the industry faces. But there are a lot of things that work. Recruitment and retention of top talent and technicians is the cornerstone to success for our businesses. With a focus on industry best practices, this session will explore the many ways that company culture, benefits, incentives and career mapping help us retain those individuals that make your company special in the eyes of your customers.

3:15 PM – 4:15 PM

Digital Disruption: The Future of Work is NOW
Dr. Tracey Wilen, Researcher & Author (get to know her!)

The world is in disruption! Organizations are at the forefront of rapid and unprecedented change. The new normal is a distributed workforce, remote workers, running a business or managing teams from home. We are living through a major turning point in history. What will the history books document about work, innovation, leadership, and women in 2020? During this wrap-up talk, Dr. Wilen will discuss her thoughts on why the future of work is now and the positive outcomes that might last generations moving forward. 

4:15 PM – 5:00 PM

Closing Session & Discussion: Lessons Learned

Join us for an engaging 'wrap-up' session to share lessons learned and ideas to take back to your company.